Dropbox clarifies that a native Apple Silicon app is coming in 2022 after forum outrage

Technology

Dropbox will finally be updating its Mac app to natively support Apple Silicon sometime in the first half of 2022, the company confirmed today. A previous forum thread saw Dropbox staffers claim that a native app would require “a bit more support before we share your suggestion with our team.”

The months-old thread was resurfaced in a post by developer Mitchell Hashimoto on Twitter (spotted by MacRumors), sparking complaints from Dropbox users who were disappointed by the impression that the company would only develop the app if enough customers asked for it. While Dropbox technically does work with Apple Silicon hardware thanks to Apple’s Rosetta 2 software translation layer, it’s not as power or memory efficient as it could be if it ran natively.

In response to the confusion, Dropbox’s CEO Drew Houston clarified that the service is “certainly supporting Apple Silicon” and that it’s been “working for a while on a native M1 build which we aim to release in H1 2022.” Houston also apologized for the support thread responses, which he called “not ideal.”

The support thread has also since been resolved with a similar update clarifying the current development of a native M1 app and apologizing for the confusion. “While we regularly ask for customer feedback and input on new products or features, this should not have been one of those instances.”